Return and refund policy

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 14 days of the date you receive the product, and we will exchange it or offer a Cash refund or store credit. In addition, please note the following: (i) Products can be returned only to our Bernina Sewing & Crafts Gisborne store if they were originally purchased from our individual store. Products must be returned in condition which they were originally purchased; and (ii) the following products are not eligible for return, unless item is found to be faulty in which case we will fulfill our obligations under the items warranty and/or consumer guarantees Act 1993:

  • Sewing & Knitting Patterns

  • Magazines & Books

  • All Sewing threads

  • Needles and sharps

  • Software

  • Any customer requested cut length of: fabric, ribbon, hook & loop, elastic, trims & cords

  • Clearance/Sale items

  • Discontinued Wool/Yarn


Warranties & responsibility for services and products

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.


Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!

Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.


At this time we are only able to offer click & collect option of purchase & payment with our website

- Cash in store
- Eftpos/Credit Card in store

- Online Bank transfer